FAQ
Frequently Asked Questions (FAQ)
We have two showrooms to better serve our clients:
- Dorval Showroom
2044 Saint Regis, Dorval, Quebec H9P 1J1
📞 514-542-1252 | ✉️ information@numaisons.com - Brossard Showroom
8255A Taschereau Blvd, Brossard, Quebec J4Y 1A4
📞 450-926-6602 | ✉️ information@numaisons.com
- Dorval Showroom
Visit us to explore our full collections of flooring, countertops, tiles, natural stone, fine plumbing, and cabinetry.
We are open Monday to Saturday 10am-4pm
Please call ahead or email your preferred location to confirm current operating hours or to schedule a personalized consultation.
Yes, walk-ins are welcome at both our Dorval and Brossard showrooms!
However, for a more personalized experience, we recommend booking an appointment — especially for large projects or full-home consultations.
Yes!
We coordinate delivery across Montreal, Toronto, Quebec, Ottawa and all surrounding areas. Our logistics team ensures that your materials are delivered safely and efficiently to your site or project location.
Absolutely.
Our knowledgeable team specializes in helping homeowners, contractors, and designers choose the perfect materials for any space — balancing style, performance, and budget. Feel free to bring your project plans or inspiration photos to your consultation!
Yes, we proudly work with contractors, designers, architects, and developers.
We offer special pricing using our PRO ACCOUNT for professional partners and can assist with sourcing, large orders, and project timelines. Contact us directly to learn about professional programs.
You can request a quote online, by phone, or by visiting either showroom.
Simply fill out our Request a Quote Form or email us with your project details, and our team will respond within 24–48 hours.
Numaison specializes in:
Engineered Wood Flooring
Luxury Vinyl Flooring
Laminate Flooring
Porcelain and Ceramic Tiles
Quartz and Natural Stone Countertops
Fine Plumbing Fixtures (sinks, faucets, tubs)
Cabinetry Solutions
Kitchens
We curate only the highest-quality materials to ensure long-lasting beauty and performance.
Lead times vary depending on product availability and order size & delivery location.
In-stock products can often be delivered within 1-2 business days, while custom or special orders may take a little longer. Our team will provide clear timelines when you place your order.
We accept major credit cards (Visa, Mastercard, Amex), PayPal, Interac e-Transfers, Bank transfers/wires & Cash. For large or custom orders, please contact our team to discuss payment options & financing.
Yes, all online transactions are processed through secure, PCI-compliant payment gateways. Your personal and payment information is encrypted to ensure confidentiality.
Yes, you can pick up your orders at either our Dorval or Brossard showrooms. Please coordinate with our team to schedule a convenient pickup time.
While Numaison does not offer direct installation services, we can recommend trusted local contractors and installers who are familiar with our products.
Absolutely. We offer tailored quotes for professionals, including contractors and designers. Please contact us with your project details to receive customized pricing & sign up for our PRO ACCOUNT.
Our Dorval and Brossard showrooms are open Monday to Saturday 10am-4pm, Hours may vary, so we recommend calling ahead or checking our website for the most up-to-date information.
We have two showrooms to better serve our clients:
- Dorval Showroom
2044 Saint Regis, Dorval, Quebec H9P 1J1
📞 514-542-1252 | ✉️ information@numaisons.com - Brossard Showroom
8255A Taschereau Blvd, Brossard, Quebec J4Y 1A4
📞 450-926-6602 | ✉️ information@numaisons.com
- Dorval Showroom
Visit us to explore our full collections of flooring, countertops, tiles, natural stone, fine plumbing, and cabinetry.
Yes, we provide samples for many of our products. Visit our showrooms to view samples in person, or contact us to request specific samples for your project.
Yes, While our primary service areas are within the province of Quebec we also offer shipping all across Ontario. For shipping to other provinces, please contact us to discuss potential arrangements.
Yes, we offer a selection of installation tools and accessories to complement our product offerings. Visit our showrooms or contact us to learn more about available tools.
Some products, like countertops, natural stone slabs, and select cabinetry lines, offer customization options. Contact us to discuss custom orders, sizing, or color availability for your project.
We carefully inspect every order before delivery.
If an item arrives damaged at the moment of delivery, please notify us within 24 hours. We will assist you in arranging a replacement or issuing a claim if necessary.
In-stock products: 1–3 business days for pickup or delivery coordination.
Special orders: Lead times vary (typically 5-7 days depending on product).
Our team will confirm timelines when you place your order.
Yes.
We proudly serve homeowners, contractors, interior designers, architects, and developers. Wholesale pricing is available for professionals.
Yes!
Samples are available for most flooring, tile, and countertop products. Visit our showrooms or request sample availability by contacting us directly.
To help us better assist you, bring:
Basic dimensions or floor plans (if available)
Inspiration images (optional but helpful)
Notes on preferred colors, materials, or styles
Any special requirements (e.g., heated flooring compatibility)
We can issue quotes and invoices that you can use with your financial institution Aswell as our partnering loan providers to help our clients. visit the Financing section of the website for more information.
Each material has specific care guidelines:
Engineered Wood: Sweep or vacuum regularly; avoid standing water.
Tiles: Clean with mild detergent; avoid harsh chemicals.
Countertops: Use pH-balanced cleaners; reseal natural stones annually if needed. Our team provides care tips when you purchase your products!
Yes.
We will coordinate with you to schedule a delivery window that suits your needs. Please note that delivery schedules are subject to availability and traffic conditions.
Numaison does not directly install materials.
However, we work closely with trusted local contractors and can recommend experienced installation professionals for your project.
Numaison offers a curated collection of both Canadian and international products.
We source globally to ensure we deliver premium quality and design options for every project.
Yes.
We offer select environmentally friendly products, including FSC-certified wood flooring, low-VOC tiles, and recycled-content countertops. Ask our team about our eco-friendly options!